Support Policy

1. Overview

EazzyShop is committed to providing exceptional customer and seller support to ensure a seamless and trustworthy marketplace experience. This Support Policy outlines how we handle inquiries, complaints, technical issues, and disputes.

2. Support Channels

Customers and sellers can reach the EazzyShop Support Team via the following channels:

Email: support@eazzyshop.in
Live Chat: Available on the EazzyShop website (9:00 AM – 8:00 PM, Mon–Sat)
Help Center: Help and support or Raise a ticket
Phone Support: +91 9337075353 (Business hours only)

3. Types of Support Offered

a. Customer Support

Order tracking & delivery issues
Payment and billing queries
Refunds & returns
Account access and profile management

b. Seller Support

Product listing issues
Order management and fulfillment
Payments and settlements
Seller performance and compliance

c. Technical Support

App or website performance
Login or registration issues
System errors or bugs

4. Response Time

We aim to respond to all inquiries within the following timeframes:

Request Type	Initial Response Time	Resolution Time Goal
General Inquiries	12 hours	24–48 hours
Order Issues	6 hours	24–72 hours
Refunds & Returns	12 hours	3–5 business days
Seller Requests	24 hours	2–4 business days
Technical Issues	4 hours	Case-by-case basis

5. Refunds & Returns Support

Customers must initiate return or refund requests within 7 days of delivery.
Returns are subject to approval based on EazzyShop’s Return Policy.
Refunds are processed within 5-7 business days once the returned item is received and inspected.

6. Escalation Process

If an issue is not resolved within the expected timeframe, users may escalate:

Request a ticket escalation via email or chat.
Contact our escalation team directly at: info@eazzyshop.in
For unresolved disputes, EazzyShop may mediate between buyer and seller under its Dispute Resolution Policy.

7. Support Limitations

EazzyShop is a marketplace platform and does not:

Provide guarantees on seller inventory availability.
Accept liability for individual seller conduct beyond platform policies.
Offer technical support for third-party apps or payment gateways not integrated with EazzyShop.