Effective Date: 01-Jul-2025

At Eazzyshop.in, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help with easy returns and refunds, subject to the terms below.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

• Return request is raised within 7 days of receiving the product.
• The product is unused, unwashed, and in its original packaging with tags intact.
• Items must be in resalable condition, with all accessories/manuals included.

Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods (e.g. food, flowers)
• Personal care items (e.g. cosmetics, grooming products)
• Innerwear, lingerie, socks
• Customized or personalized products
• Items marked as “Final Sale” or “Non-returnable”

2. Return Process

To initiate a return, please follow these steps:

1. Login to your Eazzyshop.in account and go to My Orders.
2. Select the order/item you want to return.
3. Click on Request Return and provide the reason and any supporting images (if applicable).
4. Our support team will review your request and schedule a pickup (wherever serviceable) or provide a return address.

Note: In case a reverse pickup is not available in your area, you may need to self-ship the item using a trusted courier. Keep the receipt for reimbursement.

3. Refund Policy

Refunds are processed as follows:

• Once your return is received and inspected, we’ll notify you via email/SMS.
• Approved refunds will be issued to your original payment method within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as preferred by the customer.

4. Exchange Policy

Exchanges are only available for:

• Wrong item delivered
• Size issues (if the product is available in another size)
• Damaged or defective items (with proof provided within 24–48 hours of delivery)

To request an exchange, follow the same return request process and select “Exchange.”

5. Damaged or Defective Items

If you receive a damaged or defective product:

• Report the issue within 48 hours of delivery by emailing support@eazzyshop.in with your order ID and images of the product.
• We will arrange for a replacement or initiate a refund, based on availability.

6. Cancellations

• Orders can be cancelled before they are shipped by going to “My Orders” and clicking “Cancel.”
• If already shipped, the order must be returned after delivery.

7. Contact Us

For any questions or support related to returns or refunds, reach out to us:

Eazzyshop.in
Email: support@eazzyshop.in
Phone: 9337075353